Breckenridge Responsible
Agent
As defined in the Ordinance enacted by the Town, a
Breckenridge Responsible Agent (or Breckenridge Alternate Responsible Agent)
has the following general responsibilities:
[The] responsible agent, or such person’s employee or designee,
shall be available twenty four (24) hours per day, seven (7) days per week, to
respond (as defined in the administrative rules and regulations) to any
complaint filed with or through the Town, or a website provided by the
Town for such purpose, about the operation or condition of the licensee’s
accommodation unit. Such responsible agent shall respond to a complaint within
sixty (60) minutes of receiving notice of such complaint.
The accompanying Administrative Regulations from the Town of
Breckenridge further provide that "a proper response to a complaint
may also require the responsible agent... to visit the accommodation unit
if such action is necessary to attempt in good faith to eliminate the
problem that was the subject of the complaint."
For more information, please read our news post on the Town's
new requirement for a Breckenridge
Responsible Agent.
And, check out the Breckenridge
Responsible Agent services that we offer.
Silverthorne Responsible
Agent
As defined in the Ordinance enacted by the Town, a
Silverthorne Responsible Agent (or Silverthorne Alternate Responsible Agent) is
defined as follows:
an individual who is available for immediately responding
to any issues arising from the Short Term Rental Property 24 hours per
day, 7 days per week.
Each Silverthorne short-term rental property owner must
designate a Responsible Agent. The Town is establishing a call center
hotline to receive complaints regarding short-term rentals. When the call
center receives an initial complaint concerning a Silverthorne short-term
rental, it shall be directed to the Responsible Agent. The Ordinance
states that the "Responsible Agent shall resolve the issue that was the
subject of the complaint within sixty (60) minutes, or within thirty (30)
minutes if the problem occurs between 11:00 p.m. to 7:00 a.m., including
visiting the site if necessary."
The Town Ordinance generally requires that the Silverthorne
Responsible Agent “respond to and attempt to address in good faith the issue
that was the subject of the complaint….” If, despite good faith
efforts, the problem that was the subject of the complaint cannot be eliminated,
the Responsible Agent must immediately contact Police Dispatch,
and follow any directions given to the agent by the dispatcher.
When the Silverthorne Responsible Agent (or Silverthorne Alternate
Responsible Agent) believes that the complaint has been successfully
eliminated, they must promptly notify the Town’s call center. If the
Town’s call center does not receive notification from the Silverthorne
Responsible Agent that the complaint has been successfully eliminated
within 60 minutes (or within 30 minutes if the problem occurs between
11:00 p.m. to 7:00 a.m.), it shall be presumed that the complaint was not
successfully eliminated. If a complaint is not eliminated to the
satisfaction of the complaining party, that party may file a formal complaint
with the Town. If the Town thereafter finds a violation
occurred, potential penalties for the short-term rental owner include
fines and suspension or revocation of the their license.
For more information, please read our news post on the Town's
new requirement for a Silverthorne
Responsible Agent.
And, check out the Silverthorne
Responsible Agent services that we offer.
Our Fees for Responding to a Hotline Complaint
Most self-managed short term rental owners do a great job
minimizing the possibility for a Hotline Complaint. What those owners
want from us is the most cost-effective means of complying with Local
Government regulations for a Responsible Agent. With this mind, we
tailored our base subscription to be as low as possible. If we don't receive a
Hotline Complaint regarding your short term rental unit, you pay nothing more
than our subscription amount.
In the rare event that we do receive a Hotline Complaint
regarding your unit, our fee schedule is as follows:
•
$29.99 flat fee; and
•
$74.99 per hour for the
total time spent in our efforts to provide response and resolution.
Can You Recoup Fees for a Hotline Complaint from Your Renters? Yes
For self-managed hosting services like AirBnB and VRBO, you can
include terms in your listing that let short term renters know when they might
incur extra charges. When you designate us as your Responsible Agent, we
provide you with those terms so you can make it clear that your renter is
responsible for Hotline Complaints and our Fee Schedule. If those terms
are added and your renter causes a Hotline Complaint, you'll be able to
potentially pass along any of our response fees to recoup them from your
renter.
Monthly Local Agent
$75.00 per Month
•
Locally Based
•
24/7 Coverage Every
Day
•
Timely Complaint
Response
Yearly Local Agent
$600.00 per Year
•
Locally Based
•
24/7 Coverage Every
Day
•
Timely Complaint
Response
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